Section 6: Conclusion


Although there are tools that use algorithms to analyze social media content, social media still requires humans to distinguish between fact and fiction. The tools are just not good enough on their own; a simple keyword or hashtag search is not adequate for social media intelligence gathering.

This is why a social media analysis volunteer or team is so critical to provide high-quality information to decision-makers during a disaster.

It is important to be flexible and adaptable to changing conditions during the effort to obtain social media intelligence. Additionally, avoiding cognitive biases is helpful.

In this course, we have looked at the importance of establishing a social media policy, as well as several processes and procedures that will help effectively collect, analyze, and disseminate actionable disaster intelligence on social media.

Course Summary

Thank you for completing Social Media Analysis During Disasters!

In conclusion, we have covered the following topics in this course:


Processes and Procedures:


Now that you have completed this course, you should be able to:

  • Develop a plan for monitoring social media for disaster information
  • Monitor social media for actionable information during disasters
  • Choose reliable social media sources and use a checklist to verify content
  • Practice techniques to lessen uncertainty and information overload


Additional Training Resources

We recommend the following additional training:

For a list of other valuable optional training courses, please visit this search on NLM Disaster Lit.

Further Reading

View a list of supporting materials used as references for creating and supplementing this course.

NLM Disaster Health Contact Information

To get in touch with us, contact NLM Disaster Health. We would love to hear your feedback on the center, Web site, tools, and courses.

National Library of Medicine
Disaster Information Management Research Center — DIMRC
Specialized Information Services
6707 Democracy Blvd., Suite 510
Bethesda, MD 20892
Phone: 301-496-1131 / Toll Free: 1-888-FIND-NLM (346-3656)


Post-Course Evaluation

Now that you have completed the course, please continue to the next page and take a few moments to answer a few questions about your experience with disaster health information resources. If you are taking this course for Medical Library Association credits, and neglected to register through the free online registration system, please contact DIMRC at